Archive for June, 2009
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How to Outsell Your Competition by Treating Your Customers Like Kings
Monday, June 29th, 2009
Creating first-time customers is one of the costliest things - and the riskiest - that any direct-response business does.
Consider what’s typically involved in creating a new-subscriber acquisition piece for a health or investment newsletter and testing it to 100,000 prospects…Copy (advance to copywriter): $25,000
Design: $12,500
Printing/List Rental/Postage & Mailing: $70,000That’s a total of $107,500. Now, consider [...]
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Art of Listening
Sunday, June 28th, 2009
Wisdom is the reward for a lifetime of listening
A valuable gift
The gentle art of listening is a magnificent gift that we can give to others and ourselves. When we listen to others, we show that what they have to say is worthwhile. Therefore, we instill in them self-worth and confidence. Even if what they have [...] -
How to Be a Good Listener
Sunday, June 28th, 2009
Have you ever missed out on details of a conversation or been told that you don’t listen? It is quite common but it can be corrected easily. Being a good listener does not require talent, it requires discipline. Here’s a few suggestions on how to be a good listener.
How to be a good listener
Step 1
If [...] -
Developing Your Soft Skills
Sunday, June 28th, 2009
You may wonder why you need to develop soft skills when you have verifiable educational credentials and technical skills that make you an expert in your field. You only have to revisit the current job market scenario to understand the ‘why’ of this issue. As you dig deeper, you will understand why soft skills are [...]
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Dealing with Angry Customers
Saturday, June 27th, 2009
How you handle mistakes and improve service could mean the difference between losing customers and keeping their business by Carmine Gallo
If you sell almost any type of product, then you already know that despite your best efforts at managing service and inventory, clients will be displeased from time to time. But don’t simply accept ongoing [...] -
Managing your Career
Friday, June 26th, 2009
After reading this segment, you will be able to:
Set new short term career and personal goals that satisfy immediate needs and lead to long-term goal achievement
Set long-term goals based on characteristics that lead to positive outcomes
Handle performance reviews more confidently
Take steps to obtain a promotion
Know when you need to make a career moveIntroduction
Knowing how to [...] -
Managing and Leading: The path to your success in the workplace
Friday, June 26th, 2009
A FUNDAMENTAL goal of most employees in the workplace is to attain job success. Different employees have different standards for success.
These standards include having upward mobility (promotion or opportunity to grow), good pay, responsibility or position, level of authority, satisfaction with the kind of work he/she does, comfortable relationships with boss and peers, recognition by [...] -
What Humility Can Do For Your Career
Friday, June 26th, 2009
The ministry I work with recently printed out an ad to pass out at a local jazz festival. As usual, things came down to the wire and the design was awaiting it’s last minute approval process before going to print the next morning.
Just a week beforehand our facility over-went some massive remodeling. We wanted all [...] -
HOW TO RESOLVE CONFLICT
Friday, June 26th, 2009
This advice is aimed primarily at resolving differences between individuals, small groups and organisations, but many of the same principles apply to the resolution of conflict between communities and even nations.
Although the principles are listed separately, it is possible to use one followed by another or to use two or more at the same time. [...] -
Body Talk - What is your body saying?
Thursday, June 25th, 2009
Although anthropologists, linguists and social psychologists have been studying body language and its interpretation for many years, it was only really when Desmond Morris’ famous book ‘Manwatching’ was first published in 1977 (an updated version was later published under the title of Peoplewatching in 2002) that the general public began to take a closer interest [...]