Archive for June 27th, 2009
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Dealing with Angry Customers
Saturday, June 27th, 2009
How you handle mistakes and improve service could mean the difference between losing customers and keeping their business by Carmine Gallo
If you sell almost any type of product, then you already know that despite your best efforts at managing service and inventory, clients will be displeased from time to time. But don’t simply accept ongoing [...]