Archive for November, 2010
Monday, November 29th, 2010
How would you like to be able to improve your physical and emotional well-being?
How would you like to be able to program more success into your life and career?
How would you like to be able to reduce the stress in your life?
There’s a magic tool that you can use whenever you choose that can help [...]
Thursday, November 25th, 2010
Staying Cool and Confident Under Pressure
“So, Susan, your report indicates you support forging ahead with the expansion but have you considered the impact this will have on our customers? Surely you remember the fiasco in Dallas last year when they tried the same type of project?”
Yikes! If you’re Susan, you’re likely feeling under pressure! You [...]
Monday, November 22nd, 2010
What Leadership Looks Like?
Attitude Reflects Leadership
Leadership…. That Mysterious Talent
Leadership Strategy & Character
Thursday, November 18th, 2010
Christian Sojka of Austria asks: “At every company where I have worked, sooner or later there are always discussions about the value of customer service: What is the return on investment? Do we spend too much money responding to complaints? How do we measure whether our investments in service affect our business?
“And while everyone in [...]
Monday, November 15th, 2010
“The world needs-more and better, customer service,” the author, Tom Reilly boldly states at the beginning of his book, “Value-Added Customer Service.” Almost everywhere you go, whether it is the doctor’s office, a car repair shop, a restaurant, etc you see the need and impact of customer service. This book’s intent is to “raise awareness [...]
Monday, November 8th, 2010
Meeting Dr. Albert Bandura. It was my pleasure and honor to spend a bit of time with Dr. Albert Bandura, the most famous living psychologist, in Salt Lake City at Reach 2010, and to attend his one hour presentation on his work. I was encourage by his knowledge and information, moved by his humility and [...]
Thursday, November 4th, 2010
I am a Millennial.
I was born unto walls falling. I was born as borders and limitations receded, a world that was shrinking and becoming entwined.
I was born into a truly changing world.
I took my first steps in days when my parents debated The End of History, an age of triumph and freedom that all but [...]
Monday, November 1st, 2010
There are certain instances when a person is at a public event and something socially awkward happens. Sometimes the event is just plain boring. It is times like these when one looks for the nearest exit. There are however ways to exit the event gracefully and with dignity fully intact.
•1. Fake an illness and say [...]