Archive for the ‘Business Solutions’ Category
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THE TOP TEN LEADERSHIP LESSONS
Tuesday, August 23rd, 2011
Since 1982 Barry Posner and I have been exploring together what leaders do to mobilize others to want to struggle for shared aspirations. We’ve coauthored over 30 books, workbooks, and assessment instruments based on our research, including our bestseller, The Leadership Challenge. Last year we completed one of our most ambitious projects, analyzing 950,000 responses [...]
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10 Tips To Up Your Customer Service Game
Tuesday, August 16th, 2011
This customer service article is a bit different. I had the wonderful opportunity to work on this article with Alyson Stone of Assistly, a customer service software company that helps companies create and deliver amazing service and support. We both have similar customer service philosophies and have merged a few of our concepts together to [...]
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Why Good Customer Service Will Make Your Business Skyrocket
Tuesday, August 9th, 2011
Over the past few days I’ve had a couple customer service experiences, that were, let’s just say, less than desirable. It’s not like I haven’t had bad experiences before, but this time it just got me thinking about my own business, and more importantly the fact that often good customer service is just as easy [...]
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Don’t Let Incompetent Bosses Stand in Your Way
Friday, August 5th, 2011
According to a study conducted by the Society of Human Resource Management, 21 percent of employees quit their jobs because their boss is incompetent or difficult.
It’s been said countless times: “People don’t leave companies, they leave bosses.”
It’s hard working for an incompetent boss under any circumstance. In demanding IT and technology jobs, where the workloads [...] -
Eight Keys to Creating a Customer Service Culture
Friday, August 5th, 2011
1. Management must make the measurement of service quality and feedback from the customer a basic part of everyone’s work experience. This information must be available and understood by everyone, no matter what their level. The entire organization must become obsessed with what the customer wants.
A printing firm has signs all over the shop saying, “Is [...] -
Build Up Your Expertise
Wednesday, August 3rd, 2011
Buyers have more choices available to them now than ever before and that complicates the buying process. But if you become a product expert, it will simplify and shorten the buying process for your customers.
In the eyes of your customers, you represent the business and they expect you to be knowledgeable. They’ll want to know [...] -
Getting the Best Performance Out of Your Employees
Friday, July 29th, 2011
How do you create flourishing™ employees? You empower them to do what they do best. I use the word empower because you can be in control of that action. Empowering flourishing employees is something that successful businesses do in the way that they treat and give direction to the people who work for them. Many [...]
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abKey Can Prevent Carpel Tunnel Syndrome
Tuesday, July 19th, 2011
What Is Carpel Tunnel Syndrome?
Carpal tunnel syndrome occurs when the median nerve, which runs from the forearm into the hand, becomes pressed or squeezed at the wrist. The median nerve controls sensations to the palm side of the thumb and fingers (although not the little finger), as well as impulses to some small [...] -
7 ways to manage up
Tuesday, July 5th, 2011
Managing up is the best tactic for getting more interesting work, more responsibility, and more sane work hours, because your boss is the one who can give you this stuff.
Some people think managing up is brown nosing, but in fact, a lot of it is about humanizing the workplace. Managing up is about you caring [...] -
My Boss Thinks He Knows Everything
Thursday, June 30th, 2011
Did you every have to work for a boss who was never wrong? This has become a critical issue for many persons in the managing hierarchy of their organization. How do I cope with this kind of arrogance?
This kind of situation results in either a very disgruntled manager or a very angry and frustrated “boss” [...]