Archive for the ‘People Skill’ Category
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3 things to do if you hate your boss
Thursday, September 15th, 2011
In a world where your manager changes more often than your address, at some point in your career, you will end up with a manager you hate. Hating your boss has all sorts of side benefits. Like making your life miserable, adding to your stress, and probably lowering the quality of your work.
The situation is [...] -
E-Marketplaces in a Bad Economy
Monday, August 29th, 2011
Introduction
Two years ago, one might have called a supplier or service company for a quote and not received a return phone call. Today, one receives a return phone call the same day and a knock on the door the next day with a personalized note. Few would disagree with this picture. The current economic situation [...] -
THE TOP TEN LEADERSHIP LESSONS
Tuesday, August 23rd, 2011
Since 1982 Barry Posner and I have been exploring together what leaders do to mobilize others to want to struggle for shared aspirations. We’ve coauthored over 30 books, workbooks, and assessment instruments based on our research, including our bestseller, The Leadership Challenge. Last year we completed one of our most ambitious projects, analyzing 950,000 responses [...]
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10 Tips To Up Your Customer Service Game
Tuesday, August 16th, 2011
This customer service article is a bit different. I had the wonderful opportunity to work on this article with Alyson Stone of Assistly, a customer service software company that helps companies create and deliver amazing service and support. We both have similar customer service philosophies and have merged a few of our concepts together to [...]
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Don’t Let Incompetent Bosses Stand in Your Way
Friday, August 5th, 2011
According to a study conducted by the Society of Human Resource Management, 21 percent of employees quit their jobs because their boss is incompetent or difficult.
It’s been said countless times: “People don’t leave companies, they leave bosses.”
It’s hard working for an incompetent boss under any circumstance. In demanding IT and technology jobs, where the workloads [...] -
Eight Keys to Creating a Customer Service Culture
Friday, August 5th, 2011
1. Management must make the measurement of service quality and feedback from the customer a basic part of everyone’s work experience. This information must be available and understood by everyone, no matter what their level. The entire organization must become obsessed with what the customer wants.
A printing firm has signs all over the shop saying, “Is [...] -
Getting the Best Performance Out of Your Employees
Friday, July 29th, 2011
How do you create flourishing™ employees? You empower them to do what they do best. I use the word empower because you can be in control of that action. Empowering flourishing employees is something that successful businesses do in the way that they treat and give direction to the people who work for them. Many [...]
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7 ways to manage up
Tuesday, July 5th, 2011
Managing up is the best tactic for getting more interesting work, more responsibility, and more sane work hours, because your boss is the one who can give you this stuff.
Some people think managing up is brown nosing, but in fact, a lot of it is about humanizing the workplace. Managing up is about you caring [...] -
My Boss Thinks He Knows Everything
Thursday, June 30th, 2011
Did you every have to work for a boss who was never wrong? This has become a critical issue for many persons in the managing hierarchy of their organization. How do I cope with this kind of arrogance?
This kind of situation results in either a very disgruntled manager or a very angry and frustrated “boss” [...] -
Taming the difficult boss
Monday, June 27th, 2011
Keep your sanity at the workplace with these five steps
Letís face it. Most people, at some point of their career, unless they are extremely lucky, will have to work with a difficult boss. Most people already do.
Bad bosses seem to be everywhere. People who think they can treat their subordinates any way they want. This [...]